Road Side Assistance
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Roadside assistance is a support service for Kia customers who experience a car breakdown. The service typically provides benefits such as getting the vehicle fixed on the spot, refueling, towing the vehicle to the nearest garage or a specific location, extending medical assistance and much more.

All Kia vehicles are covered under road side assistance program for 3 years from the date of sale.

Breakdown/Accidental Towing

Onsite Repair/ Vehicle recovery in case of breakdown / Road accident

Fuel

Fuel delivery in case of “Out of fuel” / Incorrect fuel & Contaminated Fuel (Once a year upto 5 liter then it will be chargeable)

Taxi Arrangement

Taxi arrangement for up to 100 KM from breakdown location(for breakdown & accident)

Tyre

Replacement of flat tyre with the spare tyre available in the vehicle / with or tyre puncture repair assist from nearby repairer

Battery

In case of a dead or discharged battery, jump start vehicle

Key

In-vehicle locked keys retrieval / Lost keys & broken key assist(If key is outside city limits vehicle will be towed to nearest Kia authorized dealership)

Minor On-site repairs

Availability of on call trained technicians 24x7 for all minor on-the-spot repairs

Medical & Legal Coordination

Assist with contact numbers of facilities, and professionals in the vicinity, in case of a emergency arising due to a breakdown

Relay of urgent messages

Urgent message relay service helps in keeping your family and friends informed in case of an accident or vehicle breakdown

Kia Care Roadside Assistance +91 6384444500 info@pressanakia.in

How to request assistance
In the event of a breakdown or accident, simply call Kia Care Roadside Assistance on the number +91 638 4444 500. Then follow the below steps to get assistance:

  1. Identify your vehicle with the VIN (Chassis Number), that is available on registration certificate (or smart card) or insurance document.
  2. Explain the location of your vehicle (along with nearby landmark) Explain the problem you are facing with the vehicle.
  3. Our customer care will advise you on further course of action
Note:
  1. For your safety, park the vehicle on the edge of the road and turn on the warning lights
  2. In case you are on a highway, place the caution sign (warning triangle) provided with your vehicle approximately 3 meters (9 feet) from the vehicle facing towards the on-coming traffic
  1. The service is applicable for the basic warranty period of the vehicle.
  2. The 24 X 7 Road side assistance is available up to a nearest Kia authorized dealer workshop.
  3. The vehicle recovery and/or taxi arrangement service is applicable for a condition in which the vehicle has been immobilized.
  4. Towing of vehicle subject to vehicle being parked in a location where towing vehicle can tow and all tires being rolling and in straight position, else the side glass may be broken to tow the vehicle, where the cost of repairing the glass will be borne by customer.
  5. Cost of parts replacement is not included, unless covered under Kia Warranty.
  6. Cost of repairs made to your vehicle is not included, unless it is covered under Kia Warranty.
  7. Assistance to be provided as long as Vehicle has broken down on a motorable gazetted, concrete or bitumen road, If vehicle goes off-road or fallen in pit/ditch/valley, cost of special equipment for retrieving vehicle from pit/ditch/valley will be covered but any consequential damage would be customer’s liability. Any approvals for towing, in such cases, from local authorities has to be obtained by customer.
  8. Vehicle will not be towed in case of involvement of police.

    9. My Convenience Plus: Tyre & Alloy Protection Terms and condition